Terms & Conditions
As much as we would love to welcome you to the salon, please read the T&C prior to booking the appointment to ensure the best possible experience.
Refund
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Due to the nature of business, we do not offer refund to any nail services.
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Faulty or damaged nails can be repaired at no cost within 2 days. However, we do not offer such warranty to damaged nails resulted from customer’s careless handlings or normal wear and tear.
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We do not offer refunds or exchanges for change-of-mind gift card purchases.
Lost Property
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The team is not responsible or liable for property left in or lost in any of our salons.
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Please do not wear bracelets or rings to your appointment. If you do, these might need to be removed and are at risk of becoming misplaced or lost.
Public Holidays
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Due to higher operating costs on public holidays, we charge a 10% public holiday surcharge.
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On some bookings, this surcharge may not show up on your booking confirmation but the loading will be applied to your final invoice after your appointment.
No Show Policy
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A "No-Show" is considered 15 minutes late or longer without prior contact.
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Failure to show up without notice will result in 50% of the service cost being charged.
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Please contact us so that you do not attract a “no show” fee if you are running late.
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Appointment times can not be extended if you run late for your appointment.
Cancellations and Reschedules
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Please notify us at least 24 hours in advance for cancellations or reschedules. Otherwise, a cancellation fee of $30 will be applied.
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Only one reschedule is permitted per booking if requested more than 24 hours before the appointment.
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To reschedule, you may edit the booking yourself or contact our customer service team.
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We reserve the right to change this policy and fee structure at any time. It is the customers responsibility to read our terms and conditions.
